Returns & Exchanges
At Luamaya Online Shop, we want you to love your fashion pieces, which is why we offer a 30-day return policy for all unworn items in their original packaging. Simply follow our streamlined process to ensure your refund or exchange is handled quickly and efficiently.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original jewelry boxes or garment bags and secure them in the original shipping box to prevent damage.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing