Frequently Asked Questions
Everything you need to know about shopping with Luamaya Online Shop.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the domestic region. We offer free shipping on all orders over $75. For orders below this amount, a flat rate of $5.99 applies.
What is your return policy?
We want you to love your purchase! If you are not satisfied, you can return unworn items with original tags still attached within 30 days of delivery for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing it to our size chart, as fit can vary between different styles and cuts.
What payment methods do you accept?
Luamaya Online Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Shop Now, Pay Later' options like Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Are your materials sustainably sourced?
We are committed to ethical fashion. We work closely with our manufacturers to ensure high-quality craftsmanship and are increasingly incorporating organic cotton and recycled fabrics into our seasonal collections.